750 Redna Terrace
Cincinnati, OH 45215, USA
ORDER PROCESSING: Order processing will start on the first available business day whenever possible. MHI Store orders are acknowledged and processed from 8am - 5pm Eastern Standard Time. Any orders placed will be promptly attended to on working. Orders may be placed (saved) 24 hours a day 7 days a week and on any day, including weekends and holidays. Shipment dates are only approximate and depend on the type of product and inventory it can vary from a few days to a few weeks. If it is going to be longer than that we will advise you.
MHI Store TERMS AND CONDITIONS OF SALE APPLY. Shipping conditions may vary from those selected for a variety of reasons including weather, availability, inadequate initial estimate/charge. Any price increase in shipping amounts shown and paid during the order process are to the buyers account. MHI reserves the right to ship in the best mode that it considers as appropriate regardless of chosen method during the order. Sometimes the options selected with an item may not have been captured in the shipping amount during checkout. This will be corrected during shipping by either choosing a different shipping method by MHI and/or charging for the increase in cost. Shipping conditions may vary from those selected for a variety of reasons including weather, availability, inadequate initial estimate/charge.
ACCEPTANCE: Any purchase order placed with MHI Store herein referred to as MHI Store, shall not be binding on MHI Store until accepted in writing by an authorized employee of MHI Store. Upon acceptance by MHI Store, each purchase order will be subject to and be deemed to include these conditions of sale in addition to any other terms & conditions stated on the MHI Store quotation, proforma invoice and/or MHI Store invoice. Failure by MHI Store to object to provisions contained in any purchase order or in any related communication from the purchaser shall not be construed, as a waiver of MHI Store’s Terms & Conditions of Sale nor an acceptance of such provisions from the purchaser.
BREAKAGE OR DAMAGE: According to the Contract Terms and Conditions of the Carrier, the responsibility of the Shipper ends at the Time and Place of Shipment with the carrier. The Carrier then assumes full responsibility of the Shipment. Inspect shipment upon receipt in the presence of your local agent/carrier and notify them of any damage and/or insurance claim information immediately. Hold damaged goods with original container and packing for inspection by appropriate authorities. After the proper authorities have examined and informed you of filing a claims procedure, please contact MHI Store. A certified copy of our invoice will be available upon request. If the shipment was prepaid, write for receipted transportation bill. Advise us regarding your wish for replacement. In any event it is the responsibility of the customer to ensure prompt payment per invoice terms.All taxes and dutties and fees are the responsibility of the buyer.
CANCELLATION: All orders placed on MHI Store are non-cancelable unless otherwise agreed to, prior to placement of order. In such cases where prior agreement exists, only upon written notice by MHI Store, the cancellation charges shall be at least 30% of the purchase price of the goods covered by the cancelled order(s). In the case of cancelled orders for custom products where processing has started, MHI Store shall charge the full invoice price for the product whether or not the completed product is delivered. Such payment is due immediately upon receipt of the invoice. No changes to the order are possible once placed unless accepted in writing by MHI Store.
BUYER’S TERMS: Buyers (purchasers) often provide terms and conditions of purchase beyond the agreed to price, payment terms and delivery dates. These are automatically refused and all provisions not in conformity with MHI Store Terms & Conditions of Sale (this document) are automatically objected to. In particular, no insurance or other MHI Store company and/ or technical papers will be provided to the buyer or their representatives unless specifically agreed to in writing by MHI Store or explicitly stated in the quotation. The acceptance of MHI Store Terms & Conditions of Sale supersedes all other conditions imposed by the buyer (purchaser). No action by MHI Store or any of its employees shall be construed as acceptance of buyer’s terms beyond price, payment terms, MHI Store’s terms and conditions of sale and the agreed to approximate delivery date (see below). Buyer may not withhold any taxes not disclosed to MHI Store and accepted by MHI Store in writing in the buyers written Purchase Order. MHI Store product sales, unless mutually agreed to in writing and specifically accepted by MHI Store, are not guaranteed for any buyer process. Process based acceptance tests may not be used by buyer for acceptance or rejection of a product. Any buyer terms which specify any process based acceptance tests are automatically declined.
CREDIT TERMS: All new accounts (including credit card purchases) must be approved by MHI Store Accounting Department. MHI Store may extend credit to customers in good standing. MHI Store reserves the right to make the final decision regarding the extension of credit. No credit is available for custom or breakable items. Unless otherwise specified in writing by MHI Store, payment will be charged and processed before an order can be accepted. Please note that unlike retail the items sold by MHI mostly fall into custom idustrial or research use. These have to to be prepaid. . A finance charge of 1.5% per month will be added to the balance over 30 days. Buyer shall reimburse MHI Store for any expense incurred while collecting delinquent accounts receivable. All orders require prepayment (typically with bank draft or credit card) or letter of credit. Title and ownership of goods delivered/ manufactured will remain with MHI Store unless payment is made in full. Any collection charges incurred are a responsibility of the customer. All MHI orders are non-cancellable.
DELIVERY TIMES: Order processing will start on the first available business day after payment and could be 4-8 weeks in general for delivery. Please allow up to 4-6 weeks prior to any reminder. Whereever an exact stock is available, shipping is typically about one to two weeks time frame depending on availability of packaging materials and other back orders. MHI Store orders are acknowledged and processed from 8am - 5pm Eastern Standard Time. Any orders placed will be attended on working days at that time. Orders may be placed (saved) 24 hours a day 7 days a week and on any day, including weekends and holidays. Shipping dates are approximate. MHI Store will make the best effort to ship by the date agreed to. MHI Store shall not be liable for delay in delivery or failure to manufacture due to causes beyond its reasonable control, nor shall MHI Store be required to allocate production and deliveries between customers in this event. MHI Store reserves the right to make partial shipments, unless other instructions are given.
EXPORT CONTROL LAWS: MHI Store is not responsible and makes no warranty that the sale or use is in compliance with US Export Control Laws if any item is re-sold or used outside USA. This is the responsibility of the buyer, reseller/exporter and/ or shipper.
INSURANCE: MHI Store’s policy is to insure all outgoing shipments unless otherwise instructed in writing. It is the buyer’s responsibility to ensure that adequate insurance has been chosen and paid for, if MHI a third party or the buyer do the insuring.
PATENTS: Purchaser shall hold MHI Store harmless against any expense, or loss for infringement of patents, or trademarks arising from compliance with Purchaser's designs, specifications, or instructions in the manufacture of the products. MHI Store shall not be liable for any use made by Purchaser, of the product furnished to the Purchaser, which is covered by an adversely held patent. IT IS THE USER'S RESPONSIBILITY TO BE PATENT COMPLIANT. THE SALE OF ANY MHI Store PRODUCT DOES NOT CONFER ANY PATENT TRANSFER RIGHTS FROM MHI Store TO PURCHASER/USER.
RETURNS: Goods sold, unless otherwise approved, cannot be returned. MHI Store is not responsible for incorrect information provided by customer. Heating element sales are final and no return/ refund is possible. Return Merchandise Authorization (RMA) must be requested before any return is made. (An RMA may be requested only after payment in full has been made). The issuance of an RMA does not imply that MHI Store is accepting a permanent return or that a refund will be made. Furnaces and other heating devices which are accepted for restocking and received in satisfactory condition are subject to a minimum 30% restocking charge plus the full price of heating elements and other consumables. If at all returns are allowed, all returns must be made in original or comparable adequate packaging and be received at MHI Store in good condition.
TAXES: MHI Store prices do not include sales, use, duties, fees, VAT taxes or fees of any kind, customs duties, excise, or similar taxes.. Thus, in addition to the price specified herein, any present or future sales, use, excise, duties, fees or similar taxes applicable to the products sold hereunder shall be added to the price and paid by the Purchaser, whether or not shown on checkout. The foregoing shall not apply to any US sales taxes upon presentation of valid tax exemption certificates. It is always the user/buyer responsibility to clear customs, pay all duties, taxes, fees, as may be applicable. These are never included even when item is shipped by MHI, unless explicitely agreed to in advance by a written instrument. Even when shipping is included in purchase price, all duties, fees and taxes of any kind, are the additional resonsibility of user/buyer. MHI shipments are considered FOB MHI docks for all purposes regardless whether shipper and/or shipping is enabled by MHI.
WARRANTY & LIMITATION OF LIABILITY: MHI Store offers no warranty unless directly expressed and applicable to any MHI Store product. Heating elements, heat devices, panels and consumables are not under any warranty. MHI Store’s liability under any warranty shall not exceed the cost of correcting any defects in replacement of the products delivered. In no event shall the liability of MHI Store exceed the price of the product. The Purchaser assumes all risk and liability for the results obtained by the use of any MHI Store product in combination with other articles or materials or in the practice of any process. MHI Store is in no way responsible for failure or damage resulting from designs and specification provided and/ or accepted by the purchaser for any order including all custom orders. Use of MHI Store high temperature products either directly or indirectly, constitutes the purchaser's acceptance of the potential hazards involved in such use including related high currents and high temperatures. User must test and check purchased products within 30 days of shipment from shipment and inform MHI immediately of any defects. Failing this 30 day period MHI has no further responsibility; and all forms of warranty are immediatately void..
NO LIABILITY: Purchaser certifies that he/she is fully insured in every respect for use/rent/lease of MHI Store products. If requested by MHI Store purchaser agrees to submit a copy of the insurance which at the minimum must be at least for US$1 Million liability coverage.
Jurisdiction for all disputes is Hamilton County, Cincinnati, Ohio, USA 45215 or any other place of MHI Store choice, and purchaser agrees to the jurisdiction. Most often, this will be the plant closest to the buyer which can service the order. MHI Store may elect to ship item from its chosen manufacturing plant anywhere in the world- the jurisdiction then either remains Hamilton County or the point of origin of the goods, or any other jurisdiction of MHI Store’s choice and MHI Store will be the sole decider of the Jurisdiction. No UCC claim is applicable on MHI Store products/orders as by nature there is a spread of properties in all brittle materials. Variation and deviations from specifications is allowed. Where ever purchaser has indicated a critical requirement, it must be so acknowledged and agreed explicitly in writing by MHI Store for that requirement to be a part of the purchase order. Custom and/or prototype and/or development products are experimental in nature and may perform differently than intended in which case MHI Store intends to work with purchaser for necessary modifications, if at all feasible. The purchase is of a “as is where is” nature.
Inspection & Delivery Schedule of Custom or Systems Orders: Within the quoted period of manufacture from receipt and acceptance of technically & commercially clear purchase order confirming fully to our proposal and other written correspondences, the equipment may be made available for cold inspection at our manufacturing facility at Cincinnati, Ohio or other site determined solely by MHI Store . In the case of advance not accompanying the order, the receipt of full payment will re-determine the inspection date. In case of multiple payments, if subsequent payments are delayed, the inspection & delivery schedule will be revised and indicated. In the event payments are delayed MHI Store has the full right to request complete payment prior to supply of item even if an advance has been paid. *Inspection and delivery schedules may change due to factors beyond our control.
Installation: Only where applicable and agreed in writing, with payment for the process, is installation applicable to the order. Installation and commissioning will commence after complete receipt of all inspection and supply payments. It is the user/buyer/customer's responsibility to ensure that the device and its components are fully insured during transport from our works, during unloading, unpacking, storage, internal movements, erection, commissioning and trials at customer's site. Installation, by MHI Store staff, is not possible on items which have received shipment damage. It is the buyer’s responsibility to acquire non-damaged parts prior to installation.
Photos/ Sketches/ Scan Images Etc.: Any sketches, catalogs, drawings, photos, scanned images etc. submitted with the proposal are purely for conceptual purpose & cannot be held binding for execution.
Equipment Inspection & Acceptance: For large and custom orders, equipment can be made available for cold inspection at one of our manufacturing facilities. Alternatively, pictures of the equipment can be e-mailed to the customer prior to shipment. A charge for inspection may apply. If hot inspection is required, a charge will apply.
Specifications Change: In case any specifications are changed or our scope of work is augmented, after the issue of an order, additional costs and time will be applicable. Often buyers’ request changes during the cold or full inspection process. These changes may or may not be possible at such a late stage of manufacturing, and if they are, MHI Store will make such changes after a charge is quoted to the buyer and the buyer has paid in full.
Amendment of Terms: The preceding Terms and Conditions of Sale are subject to withdrawal or change by MHI Store at any time by amendment or issuance of new terms and conditions. Until modified or withdrawn, these terms and conditions herein will govern all sales from MHI Store to Purchaser, unless an authorized representative of MHI Store specifically changes such terms in writing.
If any terms above are held invalid by a competent court, all the other terms will continue to apply.
Additional Terms: Specific also to purchase through web site.
TERMS & CONDITIONS OF SALE. MHI is owned and operated by MHI registered in Ohio, USA.
Graphics: The graphics (pictures) especially of containers shown in the site (www.MHI Store .com) are meant only to be illustrative. MHI Store reserves the right to substitute equivalent items solely at the discretion of MHI Store without limitation of any kind.
You, the buyer, and anyone you represent as the buyer, are made aware that a session agent may have been designated with this purchase. In addition there may be other agents involved in the transaction who may make a commission from the sale. If you would like for a session agent not to be involved, it is your responsibility that this information be received by MHI Store prior to your order.
This agreement is governed by the laws in force in the State of Ohio and you agree to this jurisdiction. See below also.
MHI Store reserves the right to change its prices, policies, and Services, or to modify this Agreement, by posting a notice on the Site or by providing you with an email notice. You shall be responsible for reviewing and becoming familiar with any changes
RESTRICTIONS. You will only use the Services for lawful purposes, in compliance with any policies MHI Store may establish from time to time in its discretion, and all applicable laws including, without limitation, copyright, trademark, obscenity, privacy and defamation laws. You agree not to send inaccurate information through the Services, use the Services for malicious purposes, or attempt to hide your identity or represent yourself as someone else. Unlawful activities may include (without limitation) storing, distributing or transmitting any unlawful material through use of the Services or attempting to compromise the security of any networked account or site. To comply with applicable laws and lawful government requests, to operate its Services properly, or to protect itself or its users, MHI Store reserves the right to access and disclose any text, information, graphics, photographs, video, sound, files and other content provided to or by You, or accessed by You through the Services. This may also include disclosing users' names and other registration and identification information. MHI Store reserves the right in its sole discretion, but shall not be obligated, to monitor and remove any content provided by you through the Services. You agree to indemnify and hold MHI Store (MHI Store .com), its parents, subsidiaries, affiliates, officers, employees and Syndication Partners, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Your use of the Services, use of Your Account by any third party, the violation of this Agreement by You, or the infringement by You, or any third party using Your Account, of any intellectual property or other right of any person or entity. EQUIPMENT; SECURITY. You will be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, software, and long distance or local telephone service. You will be responsible for ensuring that such equipment or ancillary services are compatible with the Services. You will also be responsible for maintaining the security of Your Account, passwords, files, and for all uses of Your Account, with or without your knowledge or consent. Neither MHI Store nor any of its Agents nor Partners is/are liable for any loss that you might suffer through another's use of Your Account. Although MHI Store has tried to maintain accuracy in the technical and business sections of this site, there is no guarantee that the information is completely correct or up to date. Please contact MHI Store for the latest information.
AS IS WHERE IS: MHI Store trusts in a high level of ethics. Your purchase is “as is where is” in nature. Further
It is the responsibility of the buyer to find and post or download and post the MSDS (Material Safety Data Sheets) wherever MHI Store products are used. Whenever in doubt, please stop use immediately and contact MHI Store.
All properties shown in product descriptions on this site are only approximate and may change from batch to batch. If a specific property is critical for your application, please contact MHI Store for details on guarantee for that property for your product/application. All dimensions are approximate only. It is commonly understood that materials especially ceramics have a wide spread of properties and could display low life.
All properties and dimensions shown above are only approximate and may change from batch to batch. If a specific property is critical for your application, please contact Mattech for details on the possible guarantee bounds for that property. Mattech Corporation encourages safe handling practices for all its products. The use of proper eye wear, gloves and masks is highly recommended and it may be unsafe not to use them when handling products.