MHI’s proprietary TQM

Address: MHI Inc. 750 Redna Terrace, Cincinnati, Ohio 45215 USA TEL 513-772-0404 FAX 513-672-3333 e-mail: [email protected] www.mhi-inc.com

MHI Quality Statement

Its Mission Statement drives MHI’s Total Quality Program (TQP).

Aspects of the Mission Statement

We will provide our customers with cutting-edge, high-quality, and innovative products.
We will be the best single integrated source of high-quality thermal temperature products for our customers.
We will be the leader in new product development in our industry.
We will service our customers with personal care.
We will work together in a team spirit to foster discipline, innovation, creativity, and flexibility in response to our customers’ needs.
We will contribute to and affirm a high level of commitment, skill, communication, transparency, and effectiveness in our work.
We will build a responsible, successful, and profitable company for our community.
MHI’s proprietary TQP is designed to deliver maximum value to its customers and all stakeholders. The program encompasses multiple elements, including production line processes, safety, customer communications, and vendor management, with an emphasis on continuous evaluation and improvement. Communication with customers, order processing, manufacturing, shipping, follow-up, HR, and other tasks are addressed to make our Mission Statement possible.

As a vertically integrated manufacturer, we are committed to upholding the highest standards of Good Manufacturing Practices.

Manufacturing processes are clearly defined and controlled at every stage. All critical processes are validated to ensure consistency and compliance with specifications.
Manufacturing processes are controlled, and any changes to the process are evaluated. Production personnel are trained to carry out and document procedures.
Records made during production demonstrate that all the steps required by the defined procedures and instructions were in fact taken and that the quantity and quality of the product are approved at all stages.
Records that enable the complete history of all jobs to be traced are retained in a comprehensible and accessible form.

Our business ethics are firmly grounded in mutual trust and integrity and are focused on continuous improvement. Every member of the MHI team is responsible and accountable for ensuring that their objectives align with our commitment to the mission.