MHI defines success with customers by addressing all three areas (Results, Processes, and Relationships).

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Results refer to the accomplishment of the task or achievement of the goal for the customer.

Process means how the work gets done for every customer, how it is designed and managed, and how it is measured and evaluated, especially for the quality.

Relationship refers to the quality of the MHI customer’s experience – relating to MHI sales, service, and product teams, including after-sales service.

As a sound policy that protects all MHI customers and allows us to offer you the best value and price, MHI does not ask for any of your confidential information or sign NDAs for any standard or customizable product.