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MHI Support Form

MHI Support Form

Support Form. Describe problem. Upload Pictures. Check for replacements on https://mhi-inc.com/shop/

Faults in systems could arise because of normal wear and tear or from unusual use. Please refer to the manual in case the fault is addressed in the manual. Please use this form to describe the problem. On the last page, you will be able to upload pictures. Please bear with the length of the form. Even if you have a quick question please do send pictures and information. This will help reduce errors when we transmit the form to the right technical people. Several small replacement parts are available in the MHI web store. https://mhi-inc.com/shop/. Others may have to be quoted. Many MHI products are built in a modular fashion. Your manual will identify the part number. If you are a continuous user you may be a part of the MHI NeverDown™ program which has the lowest replacement prices.

Step 1 of 5

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Name(Required)

First Last

Email(Required)

Phone(Required)

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Company Name(Required)

Are you a member of the MHI NeverDown™ program.(Required)

Product(Required)

Model(Required)

Serial Number. This will be listed in the manual.(Required)

Purchase Date(Required)

MM slash DD slash YYYY

If it is a first time installation question please fill the form - note that one can upload pictures at the end of the form. If you are writing for replacement heating element or known replacement part, please check the MHI web store https://mhi-inc.com/shop/ or please describe it here so that we can send you a quotation.

Conditions when failed

Please describe Fault Condition. For units in which a calibration curve has to be followed, please describe if this was followed and if enough time was given for the temperature and flow (if any) to stabilize.(Required)

Did this happen because of an external shock(Required)

Additional details of amps current or flow conditions when fault occurred.Please desribe the quipment used for current measurement and any other measurement(Required)

Remarks (anything new for that run when the fault happened):

Previous conditions of use. Please describe the historical use. It will be useful for us to see the previous performace conditions of currents, volts, temperature and other pertinent readings.(Required)

Any unusual use? Was the unit modified in some way? Please enclose even small changes.

Is this an unusual failure?

No

Yes

Did the fuse or breaker trip?(Required)

No

Yes

Was it a spike related issue? Spikes are sometimes from a main line event(eg weather related)

No

Yes

Is it something expected with time of use

No

Yes

Blower type if Airtorch® or Pump type if Steam

Pump details if failure is related to pump

Back pressure ratings of your unit

Low-Flow Cut off used. Generally only applicable to gas flow devices.

Water Flow. Generally applicable to steam devices.

Exit Conditions:

Flow Pulses if any noted:

Water Inlet temperature

Air Inlet temperature:

Control Panel

Electrical Panel Model

Please report diagnostic

Please describe how the fault was discovered?

Did the fuse trip?

No

Yes

Electricians report

Is there continuity(Required)

Yes

No

Software:

Please report diagnostics

Pictures

JPG or PDF only

Accepted file types: jpg, pdf, Max. file size: 32 MB.

Anything Else? Even if you have a quick question please do send pictures and relevant information. It will help cut down errors when we transmit the form to the right technical people.

Resistance across the load?

Did the unit receive any alterations?

Was the unit dropped or accidently bumped?

Untitled

Check Thermocouples(Required)

Please check all TC's for any break at the tip

Please ask your electrician to check for any loose wires or shorts.

Phone

This field is for validation purposes and should be left unchanged.

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Type a value in either field to convert the temperature:

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Output :

Contact Us

Micropyretics Heaters International Inc.

750 Redna Terrace Cincinnati OH 45215

Telephone: 513-772-0404

Alt Telephone Number: 513-286-1222

Alternate Mobile Number for WhatsApp 513-237-7755

Fax: 513-672-3333

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